Urgent enquiries
For urgent matters, contact us at support@tychetex.in.
Support tickets
Track your technical assistance and order-related queries.
Create a new support ticket
| Ticket ID | Subject | Date | Status | |
|---|---|---|---|---|
| #TKT-2931 | Delayed Logistics for Batch #9482 | Oct 26, 2023 | In progress | |
Initial request summary"The tracking status has not updated in 4 days. This batch is critical for our Q4 production start date. Can we confirm the ETA and verify if there are any pending customs clearances required from our end?"
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Please check your inbox and spam folder for updates regarding this ticket.
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| #TKT-2844 | Defect Report: Giza Poplin #INQ-9482 | Oct 18, 2023 | Resolved | |
Initial request summary"The received fabric roll has shade inconsistency versus approved lab dip. Please advise on replacement options and timeline for dispatch." |
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| #TKT-2811 | Account Access: Sub-user Permissions | Oct 12, 2023 | Open | |
Initial request summary"Need account permission update for our sourcing manager to view and place repeat orders under the same company profile." |
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